Information System "Open Kazan"

(

Local / Regional Government

)

#SDGAction43609

Description

Open Kazan project was created in 2012 to easily and quickly resolve housing and communal services problems without leaving home. Open Kazan is a comprehensive information system that allows you to automate the field of housing and communal services and combine residents, managers, resource-supplying organizations and authorities on one site. The project allows you to solve the problem of interaction between residents and management companies. The resident acts as the final authority confirming the fulfillment or non-fulfillment of the application and may affect the quality of the service. Now residents of the city of Kazan do not need to visit housing and communal services institutions in person, they can report any malfunctions that occurred in the apartment, entrance, house, courtyard online or by phone. Also on the site you can submit individual readings of water and electricity consumption to form an invoice for the payment of utilities for an apartment or residential building, and pay an apartment bill. In order to apply to the housing and communal services, residents of Kazan can visit the portal open.kzn.ru (Open Kazan) and enter their data in electronic form. Then to monitor the progress of the application in real time: the site displays the completed orders and those that are in operation. Troubleshooting work is controlled by specialists of the executive branch of the city of Kazan, journalists of local media and together with the townspeople, which serves as an additional incentive to quickly eliminate problems that have arisen in the house. Advantages of the project for Kazan residents: "Single window" for calls in the presence of several options for ways to contact (phone, website, mobile application, portal of State services, social networks, e-mail). The ability to monitor the progress of the requisition in real time. The possibility to influence the quality of the provided housing and communal services. Reduction of psychological distress endured by personal visits housing and communal services institutions. The ability to improve living conditions for low-mobility and age groups on their own. Increased social activity. Project benefits for housing management companies and communal services: Unified system of interaction with contracting organizations. Reducing the load on the dispatch service. Real-time accounting and monitoring of requests execution. Advantages of the project for municipal authorities: Monitoring the work of all participants in the field of housing and communal services. Collection and storage of information on the timing and quality of execution of applications by management and contracting organizations for analyze and making management decisions.

Expected Impact

The expected effect: Optimization of request dispatch process. Real-time monitoring of housing and communal services issues. Access to up-to-date information and statistics for management decisions. Transparency of interaction between residents and management companies. Improving the quality of municipal services: reduction of accident rate; increasing the speed of execution of requests; improving the quality of services. The reached effect:Open Kazan system serves more than 5 thousand apartment buildings of the city - 87% of housing. Every day the portal receives about 1000 applications.\r\n• During the existence of the project, more than 2.2 million applications were accepted and resolved, an average of 30 hours is spent on processing the application and solving the problem. The system reduced the average response time to problems 3.5 times. Thus, over the 8 years of the Open Kazan project, management companies began to work more efficiently, and the dialogue between residents and service organizations in Kazan became much clearer

Partners

Kazan City Municipality Housing and communal service providers Housing management companies

SDGS & Targets

Goal 9

Build resilient infrastructure, promote inclusive and sustainable industrialization and foster innovation

9.1

Develop quality, reliable, sustainable and resilient infrastructure, including regional and transborder infrastructure, to support economic development and human well-being, with a focus on affordable and equitable access for all

9.1.1

Proportion of the rural population who live within 2 km of an all-season road

9.1.2

Passenger and freight volumes, by mode of transport

9.2

Promote inclusive and sustainable industrialization and, by 2030, significantly raise industry’s share of employment and gross domestic product, in line with national circumstances, and double its share in least developed countries

9.2.1

Manufacturing value added as a proportion of GDP and per capita

9.2.2

Manufacturing employment as a proportion of total employment

9.3

Increase the access of small-scale industrial and other enterprises, in particular in developing countries, to financial services, including affordable credit, and their integration into value chains and markets

9.3.1

Proportion of small-scale industries in total industry value added

9.3.2

Proportion of small-scale industries with a loan or line of credit

9.4

By 2030, upgrade infrastructure and retrofit industries to make them sustainable, with increased resource-use efficiency and greater adoption of clean and environmentally sound technologies and industrial processes, with all countries taking action in accordance with their respective capabilities

9.4.1

CO₂emission per unit of value added

9.5

Enhance scientific research, upgrade the technological capabilities of industrial sectors in all countries, in particular developing countries, including, by 2030, encouraging innovation and substantially increasing the number of research and development workers per 1 million people and public and private research and development spending

9.5.1

Research and development expenditure as a proportion of GDP

9.5.2

Researchers (in full-time equivalent) per million inhabitants

9.a

Facilitate sustainable and resilient infrastructure development in developing countries through enhanced financial, technological and technical support to African countries, least developed countries, landlocked developing countries and small island developing States

9.a.1

Total official international support (official development assistance plus other official flows) to infrastructure

9.b

Support domestic technology development, research and innovation in developing countries, including by ensuring a conducive policy environment for, inter alia, industrial diversification and value addition to commodities

9.b.1

Proportion of medium and high-tech industry value added in total value added

9.c

Significantly increase access to information and communications technology and strive to provide universal and affordable access to the Internet in least developed countries by 2020

9.c.1

Proportion of population covered by a mobile network, by technology

Goal 6

Ensure availability and sustainable management of water and sanitation for all

6.1

By 2030, achieve universal and equitable access to safe and affordable drinking water for all

6.1.1

Proportion of population using safely managed drinking water services

6.2

By 2030, achieve access to adequate and equitable sanitation and hygiene for all and end open defecation, paying special attention to the needs of women and girls and those in vulnerable situations

6.2.1

Proportion of population using (a) safely managed sanitation services and (b) a hand-washing facility with soap and water

6.3

By 2030, improve water quality by reducing pollution, eliminating dumping and minimizing release of hazardous chemicals and materials, halving the proportion of untreated wastewater and substantially increasing recycling and safe reuse globally

6.3.1

Proportion of domestic and industrial wastewater flows safely treated

6.3.2

Proportion of bodies of water with good ambient water quality

6.4

By 2030, substantially increase water-use efficiency across all sectors and ensure sustainable withdrawals and supply of freshwater to address water scarcity and substantially reduce the number of people suffering from water scarcity

6.4.1

Change in water-use efficiency over time

6.4.2

Level of water stress: freshwater withdrawal as a proportion of available freshwater resources

6.5

By 2030, implement integrated water resources management at all levels, including through transboundary cooperation as appropriate

6.5.1

Degree of integrated water resources management

6.5.2

Proportion of transboundary basin area with an operational arrangement for water cooperation

6.6

By 2020, protect and restore water-related ecosystems, including mountains, forests, wetlands, rivers, aquifers and lakes

6.6.1

Change in the extent of water-related ecosystems over time

6.a

By 2030, expand international cooperation and capacity-building support to developing countries in water- and sanitation-related activities and programmes, including water harvesting, desalination, water efficiency, wastewater treatment, recycling and reuse technologies

6.a.1

Amount of water- and sanitation-related official development assistance that is part of a government-coordinated spending plan

6.b

Support and strengthen the participation of local communities in improving water and sanitation management

6.b.1

Proportion of local administrative units with established and operational policies and procedures for participation of local communities in water and sanitation management

Goal 10

Reduce inequality within and among countries

10.1

By 2030, progressively achieve and sustain income growth of the bottom 40 per cent of the population at a rate higher than the national average

10.1.1

Growth rates of household expenditure or income per capita among the bottom 40 per cent of the population and the total population

10.2

By 2030, empower and promote the social, economic and political inclusion of all, irrespective of age, sex, disability, race, ethnicity, origin, religion or economic or other status

10.2.1

Proportion of people living below 50 per cent of median income, by sex, age and persons with disabilities

10.3

Ensure equal opportunity and reduce inequalities of outcome, including by eliminating discriminatory laws, policies and practices and promoting appropriate legislation, policies and action in this regard

10.3.1

Proportion of population reporting having personally felt discriminated against or harassed within the previous 12 months on the basis of a ground of discrimination prohibited under international human rights law

10.4

Adopt policies, especially fiscal, wage and social protection policies, and progressively achieve greater equality

10.4.1

Labour share of GDP

10.4.2

Redistributive impact of fiscal policy

10.5

Improve the regulation and monitoring of global financial markets and institutions and strengthen the implementation of such regulations

10.5.1

Financial Soundness Indicators

10.6

Ensure enhanced representation and voice for developing countries in decision-making in global international economic and financial institutions in order to deliver more effective, credible, accountable and legitimate institutions

10.6.1

Proportion of members and voting rights of developing countries in international organizations

10.7

Facilitate orderly, safe, regular and responsible migration and mobility of people, including through the implementation of planned and well-managed migration policies

10.7.1

Recruitment cost borne by employee as a proportion of montlhy income earned in country of destination

10.7.2

Number of countries with migration policies that facilitate orderly, safe, regular and responsible migration and mobility of people

10.7.3

Number of people who died or disappeared in the process of migration towards an international destination

10.7.4

Proportion of the population who are refugees, by country of origin

10.a

Implement the principle of special and differential treatment for developing countries, in particular least developed countries, in accordance with World Trade Organization agreements

10.a.1

Proportion of tariff lines applied to imports from least developed countries and developing countries with zero-tariff

10.b

Encourage official development assistance and financial flows, including foreign direct investment, to States where the need is greatest, in particular least developed countries, African countries, small island developing States and landlocked developing countries, in accordance with their national plans and programmes

10.b.1

Total resource flows for development, by recipient and donor countries and type of flow (e.g. official development assistance, foreign direct investment and other flows)

10.c

By 2030, reduce to less than 3 per cent the transaction costs of migrant remittances and eliminate remittance corridors with costs higher than 5 per cent

10.c.1

Remittance costs as a proportion of the amount remitted

Goal 1

End poverty in all its forms everywhere

1.1

By 2030, eradicate extreme poverty for all people everywhere, currently measured as people living on less than $1.25 a day

1.1.1

Proportion of the population living below the international poverty line by sex, age, employment status and geographical location (urban/rural)

1.2

By 2030, reduce at least by half the proportion of men, women and children of all ages living in poverty in all its dimensions according to national definitions

1.2.1

Proportion of population living below the national poverty line, by sex and age

1.2.2

Proportion of men, women and children of all ages living in poverty in all its dimensions according to national definitions

1.3

Implement nationally appropriate social protection systems and measures for all, including floors, and by 2030 achieve substantial coverage of the poor and the vulnerable

1.3.1

Proportion of population covered by social protection floors/systems, by sex, distinguishing children, unemployed persons, older persons, persons with disabilities, pregnant women, newborns, work-injury victims and the poor and the vulnerable

1.4

By 2030, ensure that all men and women, in particular the poor and the vulnerable, have equal rights to economic resources, as well as access to basic services, ownership and control over land and other forms of property, inheritance, natural resources, appropriate new technology and financial services, including microfinance

1.4.1

Proportion of population living in households with access to basic services

1.4.2

Proportion of total adult population with secure tenure rights to land, (a) with legally recognized documentation, and (b) who perceive their rights to land as secure, by sex and by type of tenure

1.5

By 2030, build the resilience of the poor and those in vulnerable situations and reduce their exposure and vulnerability to climate-related extreme events and other economic, social and environmental shocks and disasters

1.5.1

Number of deaths, missing persons and directly affected persons attributed to disasters per 100,000 population

1.5.2

Direct economic loss attributed to disasters in relation to global gross domestic product (GDP)

1.5.3

Number of countries that adopt and implement national disaster risk reduction strategies in line with the Sendai Framework for Disaster Risk Reduction 2015-2030

1.5.4

Proportion of local governments that adopt and implement local disaster risk reduction strategies in line with national disaster risk reduction strategies

1.a

Ensure significant mobilization of resources from a variety of sources, including through enhanced development cooperation, in order to provide adequate and predictable means for developing countries, in particular least developed countries, to implement programmes and policies to end poverty in all its dimensions

1.a.1

Total official development assistance grants from all donors that focus on poverty reduction as a share of the recipient country's gross national income

1.a.2

Proportion of total government spending on essential services (education, health and social protection)

1.b

Create sound policy frameworks at the national, regional and international levels, based on pro-poor and gender-sensitive development strategies, to support accelerated investment in poverty eradication actions

1.b.1

Pro-poor public social spending

SDG 14 targets covered

Deliverables & Timeline

01 January, 1970

Every day the portal receives about 1000 applications.

Resources mobilized

Other, please specify

Municipality Resources

Partnership Progress

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Feedback

Action Network

Timeline

01 January 2012 (start date)

24 July 2022 (date of completion)

Entity

Kazan City Municipality

SDGs

9 6 10 1

Region

Europe

Geographical coverage

Kazan, Russian Federation

More information

https://open.kzn.ru/

Countries

Russian Federation

Contact Information

Ruslan Galiakhmetov, Ruslan Galiakhmetov, Head of International Relations Department, Kazan City Council

ruslan.ksu@gmail.com