Shall We Talk Foundation - Project AngelLine
Description
Step 1: Under intensive research and reference of credible sources, the finished product of a manual of instructions and protocol is created (For the guidance of angels). The manual will undergo expert review. Step 2: Prior to the activity being undertaken, the recruitment of angels (close friends) and mentees will limit to 5-10 members (ranging from the age of 12-18). Step 3: A consent and ethics form will be signed to confirm participation. Additionally, the project supervisor will clearly communicate expectations, expected results to both angels and mentees. Step 4: Training- Orientation sessions for angels are mandatory and will be held on the “Zoom” application due to COVID safety measures. Training sessions include shadowing, answering concerns and questions by angels, and allowing all angels to receive sufficient person-to-person training. Step 5: Pilot of caregiving - Mentees will be partnered with an angel according to a holistic evaluation of fit (including interests, passions, past experiences), the partnered angel would connect the mentee through an online communication app at a scheduled time convenient to you. Prior to the beginning of the program, both mentees and angels will complete a diagnosis depression test. There will be a minimum of 2 online sessions every week over a period of 2 weeks. The first session will be 45minutes to an hour-long, involving introduction and answering questions regarding the mentee and their mental health; sessions after are 15-30 minutes long. Angels will assign at-home self-help strategies and exercises according to the peer mentee’s needs and manual. All conversations are documented for research purposes. they will also complete a progress form after every meeting for an update. Angels are also open to asking for support and any questions depending on the individual case. Step 6: Report and Evaluation - After 2 weeks, both angels and mentees will complete a diagnosis depression form (to measure change, quantitative). Manual - Develop the feedback and evolution process for manual - this is the first iteration of the manual development cycle, which is continuously updated. Open Forum - A scheduled event for the mentees allows both angels and mentees to exchange ideas and develop friendships, also encouraging those who received care from AngelLine to “pay it forward” by volunteering as an angel of the ecosystem.
The macro-objective aims to specifically address a marginalized community of youth that receive minimum to none mental health support and resources in Hong Kong. Through initiating the two developmental stages (scaled test marketing, broadened the proof-of-concept), the wider initiative focuses on the creation of an ecosystem of support consisting of peer crisis intervention experts and mentees. A priority is the focus of direction in the aspect of service development through research and development. After sufficient test marking and assessment, partnerships with potential strategic partners can utilize the rewrite of an updated procedure manual. Furthermore, the process will be digitized into a maximum accessible form- a mobile app where there is an “all in one” functionality of offering a platform to recruit angels in the GBA, connecting teens in need with an angel for peer support. Hence, all aspects of training and feedback can be engaged online. Another prominent objective is the increase of targeted, strategic marketing- obtaining an increase of public exposure through mass media promotion, aiming to reach the specific mentees in critical need of the support service. \\\\\\\\r\\\\\\\\n\\\\\\\\r\\\\\\\\nA long-term objective would also be the consideration of reaching other target segments (increase different streams of revenue, selling b2b) or establishing Angeline as an MNC to offer support to youth in the Greater Asia region under careful planning. Ultimately, user friendliness, open access and resources consolidation will need to be ensured to encourage ongoing conversation and development.
Overall, there is an expectation of thoughtful evaluation and development process by replicating the user experience of AngelLine for 10 beneficiaries and angels, laying a foundation to systematize and synchronize efforts to scale up in the future. The coordination mechanisms are implemented thoroughly in the emphasis on the following aspects. Throughout the coordination process, there are two primary parties involved - Angels ( Peer Crisis Intervention Specialist), and Mentees (Peer Client in need of mental health support). Angels play a vital role in peer support and outreach of the initiative, working directly under the founder as ambassadors of the program. Effective coordination is achieved through one, signing of a specific commitment that documents clear clarification of expected results, and the specifying of work content and protocols including the number of service hours/ reporting and support system/ ethical protocol, which is mandatory for Angels that offer mental health support. Furthermore, prior to test marketing, orientation and training sessions are made required and are led by the founder - including shadowing, home preparation, and a Manual Test to certify that they are trained sufficiently and are able to offer support of controlled quality. Angels will also undergo a matching process with their mentees. During test marketing, both parties will communicate and conduct scheduled meetings per week through an online platform. Progress report submission and consistent report of progress are required after every session. After 14 days, angels will submit a final report, and report to a compulsory focus group interview. Mentees are peer clients in a controlled environment. Prior to the test marketing, they are required to submit a signed consent form, consisting of a declaration of prior medical diagnosis, traumatic topics. Under the guidance of the project supervisor, they will be shortly matched with a peer expert and communicate the expected results during the course of this program. During the program, mentees will receive scheduled peer support by Angels (Peer Crisis Intervention Specialist). After 14 days, mentees will submit a final questionnaire and a compulsory focus group interview is required. Both parties, under the legal protection of the consent form, are able to remove themselves from the interview at any point in test marketing.
SDGS & Targets
Goal 4
Ensure inclusive and equitable quality education and promote lifelong learning opportunities for all
4.1
By 2030, ensure that all girls and boys complete free, equitable and quality primary and secondary education leading to relevant and effective learning outcomes
4.1.1
Proportion of children and young people (a) in grades 2/3; (b) at the end of primary; and (c) at the end of lower secondary achieving at least a minimum proficiency level in (i) reading and (ii) mathematics, by sex
4.1.2
Completion rate (primary education, lower secondary education, upper secondary education)
4.2
By 2030, ensure that all girls and boys have access to quality early childhood development, care and pre-primary education so that they are ready for primary education
4.2.1
Proportion of children aged 24–59 months who are developmentally on track in health, learning and psychosocial well-being, by sex
4.2.2
Participation rate in organized learning (one year before the official primary entry age), by sex
4.3
By 2030, ensure equal access for all women and men to affordable and quality technical, vocational and tertiary education, including university
4.3.1
Participation rate of youth and adults in formal and non-formal education and training in the previous 12 months, by sex
4.4
By 2030, substantially increase the number of youth and adults who have relevant skills, including technical and vocational skills, for employment, decent jobs and entrepreneurship
4.4.1
Proportion of youth and adults with information and communications technology (ICT) skills, by type of skill
4.5
4.5.1
Parity indices (female/male, rural/urban, bottom/top wealth quintile and others such as disability status, indigenous peoples and conflict-affected, as data become available) for all education indicators on this list that can be disaggregated
4.6
By 2030, ensure that all youth and a substantial proportion of adults, both men and women, achieve literacy and numeracy
4.6.1
Proportion of population in a given age group achieving at least a fixed level of proficiency in functional (a) literacy and (b) numeracy skills, by sex
4.7
By 2030, ensure that all learners acquire the knowledge and skills needed to promote sustainable development, including, among others, through education for sustainable development and sustainable lifestyles, human rights, gender equality, promotion of a culture of peace and non-violence, global citizenship and appreciation of cultural diversity and of culture’s contribution to sustainable development
4.7.1
Extent to which (i) global citizenship education and (ii) education for sustainable development are mainstreamed in (a) national education policies; (b) curricula; (c) teacher education and (d) student assessment
4.a
Build and upgrade education facilities that are child, disability and gender sensitive and provide safe, non-violent, inclusive and effective learning environments for all
4.a.1
Proportion of schools offering basic services, by type of service
4.b
4.b.1
Volume of official development assistance flows for scholarships by sector and type of study
4.c
By 2030, substantially increase the supply of qualified teachers, including through international cooperation for teacher training in developing countries, especially least developed countries and small island developing States
4.c.1
Proportion of teachers with the minimum required qualifications, by education level
Goal 10
Reduce inequality within and among countries
10.1
By 2030, progressively achieve and sustain income growth of the bottom 40 per cent of the population at a rate higher than the national average
10.1.1
Growth rates of household expenditure or income per capita among the bottom 40 per cent of the population and the total population
10.2
By 2030, empower and promote the social, economic and political inclusion of all, irrespective of age, sex, disability, race, ethnicity, origin, religion or economic or other status
10.2.1
Proportion of people living below 50 per cent of median income, by sex, age and persons with disabilities
10.3
Ensure equal opportunity and reduce inequalities of outcome, including by eliminating discriminatory laws, policies and practices and promoting appropriate legislation, policies and action in this regard
10.3.1
Proportion of population reporting having personally felt discriminated against or harassed within the previous 12 months on the basis of a ground of discrimination prohibited under international human rights law
10.4
Adopt policies, especially fiscal, wage and social protection policies, and progressively achieve greater equality
10.4.1
Labour share of GDP
10.4.2
Redistributive impact of fiscal policy
10.5
Improve the regulation and monitoring of global financial markets and institutions and strengthen the implementation of such regulations
10.5.1
Financial Soundness Indicators
10.6
10.6.1
Proportion of members and voting rights of developing countries in international organizations
10.7
Facilitate orderly, safe, regular and responsible migration and mobility of people, including through the implementation of planned and well-managed migration policies
10.7.1
Recruitment cost borne by employee as a proportion of montlhy income earned in country of destination
10.7.2
Number of countries with migration policies that facilitate orderly, safe, regular and responsible migration and mobility of people
10.7.3
Number of people who died or disappeared in the process of migration towards an international destination
10.7.4
Proportion of the population who are refugees, by country of origin
10.a
10.a.1
Proportion of tariff lines applied to imports from least developed countries and developing countries with zero-tariff
10.b
10.b.1
Total resource flows for development, by recipient and donor countries and type of flow (e.g. official development assistance, foreign direct investment and other flows)
10.c
By 2030, reduce to less than 3 per cent the transaction costs of migrant remittances and eliminate remittance corridors with costs higher than 5 per cent
10.c.1
Remittance costs as a proportion of the amount remitted
Goal 3
Ensure healthy lives and promote well-being for all at all ages
3.1
3.1.1
Maternal mortality ratio
3.1.2
Proportion of births attended by skilled health personnel
3.2
3.2.1
Under-five mortality rate
3.2.2
Neonatal mortality rate
3.3
By 2030, end the epidemics of AIDS, tuberculosis, malaria and neglected tropical diseases and combat hepatitis, water-borne diseases and other communicable diseases
3.3.1
Number of new HIV infections per 1,000 uninfected population, by sex, age and key populations
3.3.2
Tuberculosis incidence per 100,000 population
3.3.3
Malaria incidence per 1,000 population
3.3.4
Hepatitis B incidence per 100,000 population
3.3.5
Number of people requiring interventions against neglected tropical diseases
3.4
3.4.1
Mortality rate attributed to cardiovascular disease, cancer, diabetes or chronic respiratory disease
3.4.2
Suicide mortality rate
3.5
Strengthen the prevention and treatment of substance abuse, including narcotic drug abuse and harmful use of alcohol
3.5.1
Coverage of treatment interventions (pharmacological, psychosocial and rehabilitation and aftercare services) for substance use disorders
3.5.2
Alcohol per capita consumption (aged 15 years and older) within a calendar year in litres of pure alcohol
3.6
3.6.1
Death rate due to road traffic injuries
3.7
By 2030, ensure universal access to sexual and reproductive health-care services, including for family planning, information and education, and the integration of reproductive health into national strategies and programmes
3.7.1
Proportion of women of reproductive age (aged 15-49 years) who have their need for family planning satisfied with modern methods
3.7.2
Adolescent birth rate (aged 10-14 years; aged 15-19 years) per 1,000 women in that age group
3.8
Achieve universal health coverage, including financial risk protection, access to quality essential health-care services and access to safe, effective, quality and affordable essential medicines and vaccines for all
3.8.1
Coverage of essential health services
3.8.2
Proportion of population with large household expenditures on health as a share of total household expenditure or income
3.9
3.9.1
Mortality rate attributed to household and ambient air pollution
3.9.2
Mortality rate attributed to unsafe water, unsafe sanitation and lack of hygiene (exposure to unsafe Water, Sanitation and Hygiene for All (WASH) services)
3.9.3
Mortality rate attributed to unintentional poisoning
3.a
3.a.1
Age-standardized prevalence of current tobacco use among persons aged 15 years and older
3.b
Support the research and development of vaccines and medicines for the communicable and non-communicable diseases that primarily affect developing countries, provide access to affordable essential medicines and vaccines, in accordance with the Doha Declaration on the TRIPS Agreement and Public Health, which affirms the right of developing countries to use to the full the provisions in the Agreement on Trade-Related Aspects of Intellectual Property Rights regarding flexibilities to protect public health, and, in particular, provide access to medicines for all
3.b.1
Proportion of the target population covered by all vaccines included in their national programme
3.b.2
3.b.3
Proportion of health facilities that have a core set of relevant essential medicines available and affordable on a sustainable basis
3.c
3.c.1
Health worker density and distribution
3.d
Strengthen the capacity of all countries, in particular developing countries, for early warning, risk reduction and management of national and global health risks
3.d.1
International Health Regulations (IHR) capacity and health emergency preparedness
3.d.2
Percentage of bloodstream infections due to selected antimicrobial-resistant organisms
SDG 14 targets covered
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Sum Yee Ho, Founder