Conduct citizen perception surveys on public services
National Audit Office
(
Government
)
#SDGAction53417
Description
The objective of the citizen perception surveys conducted by the National Audit Office is to gather feedback and opinions from the general public on various aspects of public services, government policies, and overall governance. These surveys aim to assess the public's perception of government effectiveness, transparency, and accountability, and to identify areas for improvement based on the citizens' feedback
The citizen perception survey will be carried out through a structured and systematic approach. Here are some key steps in the process: survey design, sampling methodology, data collection, data analysis, report generation and Dissemination and Feedback.
Capacity building and technology transfer are essential components of the initiative to ensure its sustainability and effectiveness. These aspects may include: Training: The National Audit Office and other stakeholders involved may conduct training programs for survey enumerators and data analysts to enhance their skills and ensure consistent data collection and analysis. Technology Adoption: The initiative may incorporate the use of advanced technology for data collection, management, and analysis. This could include the use of mobile data collection tools, data visualization software, and advanced analytics platforms. Knowledge Sharing: Lessons learned from the initiative, including best practices and challenges, are shared with relevant stakeholders and partners to enhance their understanding of conducting citizen perception surveys effectively. Institutional Strengthening: The initiative may contribute to strengthening the National Audit Office's capacity to conduct similar surveys in the future and improve their overall performance evaluation processes
The governance of the citizen perception survey initiative will involve the management and oversight of the entire process. Key aspects of initiative governance include: Leadership and Coordination, Collaboration with Stakeholders, Transparency and Accountability and Ethical Considerations:
An evaluation of the citizen perception surveys will be conducted to assess the effectiveness and impact of the initiative. The evaluation may include the following aspects: Survey Performance: The accuracy, reliability, and validity of the survey methodology are evaluated to ensure that the results are trustworthy and representative of the public's perceptions. Policy Impact: The extent to which the survey results have influenced policymaking and government decision-making is assessed. Public Awareness: The initiative's success in raising public awareness of governance issues and fostering citizen engagement is evaluated. Stakeholder Feedback: Feedback from key stakeholders, such as government agencies, civil society organizations, and the public, is collected and analyzed to gauge their perspectives on the initiative's usefulness and impact.
Government Agencies: Other government departments and ministries may collaborate in the survey process, especially in disseminating the survey and implementing recommendations. Civil Society Organizations: NGOs, advocacy groups, and other civil society ,Media, research partners, Academia
SDGS & Targets
Goal 16
Promote peaceful and inclusive societies for sustainable development, provide access to justice for all and build effective, accountable and inclusive institutions at all levels
16.1
Significantly reduce all forms of violence and related death rates everywhere
16.1.1
16.1.2
16.1.3
Proportion of population subjected to (a) physical violence, (b) psychological violence and/or (c) sexual violence in the previous 12 months
16.1.4
Proportion of population that feel safe walking alone around the area they live after dark
16.2
End abuse, exploitation, trafficking and all forms of violence against and torture of children
16.2.1
Proportion of children aged 1–17 years who experienced any physical punishment and/or psychological aggression by caregivers in the past month
16.2.2
16.2.3
Proportion of young women and men aged 18–29 years who experienced sexual violence by age 18
16.3
Promote the rule of law at the national and international levels and ensure equal access to justice for all
16.3.1
Proportion of victims of (a) physical, (b) psychological and/or (c) sexual violence in the previous 12 months who reported their victimization to competent authorities or other officially recognized conflict resolution mechanisms
16.3.2
16.3.3
Proportion of the population who have experienced a dispute in the past two years and who accessed a formal or informal dispute resolution mechanism, by type of mechanism
16.4
By 2030, significantly reduce illicit financial and arms flows, strengthen the recovery and return of stolen assets and combat all forms of organized crime
16.4.1
16.4.2
16.5
Substantially reduce corruption and bribery in all their forms
16.5.1
16.5.2
16.6
Develop effective, accountable and transparent institutions at all levels
16.6.1
16.6.2
Proportion of population satisfied with their last experience of public services
16.7
Ensure responsive, inclusive, participatory and representative decision-making at all levels
16.7.1
Proportions of positions in national and local institutions, including (a) the legislatures; (b) the public service; and (c) the judiciary, compared to national distributions, by sex, age, persons with disabilities and population groups
16.7.2
16.8
Broaden and strengthen the participation of developing countries in the institutions of global governance
16.8.1
Proportion of members and voting rights of developing countries in international organizations
16.9
By 2030, provide legal identity for all, including birth registration
16.9.1
16.10
Ensure public access to information and protect fundamental freedoms, in accordance with national legislation and international agreements
16.10.1
16.10.2
16.a
Strengthen relevant national institutions, including through international cooperation, for building capacity at all levels, in particular in developing countries, to prevent violence and combat terrorism and crime
16.a.1
16.b
Promote and enforce non-discriminatory laws and policies for sustainable development
16.b.1
SDG 14 targets covered
| Name | Description |
|---|
Deliverables & Timeline
identify areas where public services need improvement.
Increase transparency and accountability
Build trust between citizens and government
improve public service delivery
Resources mobilized
Partnership Progress
Feedback
Action Network
Type of initiative
Share
Timeline
Entity
SDGs
Geographical coverage
Other beneficiaries
General Public, Government and Policymakers, National Audit Office
Website/More information
Countries
Contact Information
Yacinta Phiri, Planning Officer